Shipping Policy

At SmileAura, we are committed to delivering your order quickly, safely, and efficiently. We work with trusted courier partners,to ensure your order reaches you on time.

Shipping Rates & Delivery Times

United Kingdom

• Express Shipping: FREE

• Estimated Delivery: 1–2 Working Days

Order Processing

• Order Cut-Off Time: 3:00 PM (UK Time/GMT/BST, as applicable)

• Orders placed before 3:00 PM on a working day are usually processed and dispatched the same business day.

• Orders placed after 3:00 PM, on weekends, or on UK public holidays will be processed on the next working day.

Please note that delivery times are estimates and may occasionally vary due to courier delays, weather conditions, customs processing (for international orders), or other circumstances beyond our control.

Delivery Address

Please ensure that your delivery address is entered correctly at checkout.

SmileAura cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Order Changes & Cancellations

If you need to amend or cancel your order, please contact us within 30 minutes of placing your order.

We will make every effort to accommodate your request; however, once an order has entered processing or has been dispatched, we are unable to make changes or cancel the order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

Need Help?

If you have any questions regarding shipping or your order, our Customer Support team is happy to assist you.

Contact Us

71-75 Shelton Street,
Covent Garden,
London,
United Kingdom, WC2H 9JQ

Email: support@smile-aura.co.uk