Terms of service

Terms of Service

Welcome to SmileAura.

These Terms of Service ("Terms", "Terms and Conditions") govern your access to and use of the SmileAura website, including all content, features, products, services and purchases made through our online store.

By accessing our website, browsing our products, or placing an order with SmileAura, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

SmileAura reserves the right to update, modify, or replace any part of these Terms at any time. Any changes will be published on this page, and continued use of our website after updates means you accept the revised Terms.

1. About SmileAura

SmileAura is an online retailer specialising in premium oral-care products, including ultrasonic tooth cleaning devices and related accessories.

Our products are designed to support personal oral hygiene routines and are intended for consumer use only.

SmileAura does not provide dental treatment, diagnosis, or professional dental advice.

2. Website Use

By using our website, you agree that:

You are legally capable of entering into agreements.
You will provide accurate and complete information when placing orders.
You will not use our website for unlawful purposes.
You will not attempt to damage, interfere with, or gain unauthorised access to our website.

We reserve the right to refuse service, cancel accounts, or restrict access to customers who violate these Terms.

3. Product Information

We make every effort to ensure product descriptions, images, specifications, and pricing information are accurate.

However:

Product colours may vary depending on your device screen.
Minor product changes may occur due to manufacturer improvements.
We cannot guarantee that product results will be identical for every customer.

SmileAura ultrasonic tooth cleaners are designed to assist with maintaining oral hygiene. Results may vary depending on individual usage, dental condition, and personal habits.

4. Important Oral Care Disclaimer

SmileAura products are consumer oral-care products and are not intended to replace professional dental care.

Our products:

Do not diagnose dental conditions.
Do not treat dental diseases.
Do not replace professional cleaning performed by a qualified dentist.

If you experience dental concerns, pain, sensitivity, gum problems, or other oral health issues, you should consult a qualified dental professional.

5. Orders and Purchases

When you place an order through SmileAura, you agree that:

All information provided is accurate and complete.
You are authorised to use the payment method provided.
You accept these Terms and our policies.

After placing an order, you will receive an order confirmation email.

Your order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse orders due to:

Product availability issues.
Incorrect pricing information.
Suspected fraud.
Payment issues.
Errors in order details.

If your order is cancelled after payment, you will receive a full refund.

6. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

SmileAura reserves the right to change product prices, promotions, discounts, or offers at any time without prior notice.

Any price changes will not affect orders that have already been confirmed.

7. Payment Information

Payments are securely processed through trusted third-party payment providers.

SmileAura does not store your complete payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

8. Shipping and Delivery

Delivery times provided by SmileAura are estimates only.

While we aim to dispatch orders promptly, delivery times may be affected by:

Courier delays.
Weather conditions.
Customs processing.
Incorrect delivery information.

SmileAura is not responsible for delays outside of our control.

Customers are responsible for providing accurate shipping details during checkout.

9. Returns and Refunds

Returns, refunds, and exchanges are handled according to our Refund Policy.

Customers must review our Refund Policy before making a purchase.

Products must meet return conditions, including:

Being returned within the allowed timeframe.
Being unused where applicable.
Including original packaging and accessories.

SmileAura reserves the right to refuse returns that do not meet our requirements.

10. Product Usage

Customers are responsible for using SmileAura products according to the provided instructions.

Improper use, misuse, modification, or failure to follow safety instructions may result in product damage or reduced performance.

SmileAura is not responsible for damage caused by incorrect use of the product.

11. Intellectual Property

All content on the SmileAura website, including:

Logos
Brand names
Product images
Website design
Text
Graphics
Marketing materials

are owned by SmileAura or used with permission.

You may not copy, reproduce, modify, distribute, or use any SmileAura content without written permission.

12. Third-Party Services

Our website may include links or services provided by third parties, including:

Payment providers.
Shipping companies.
Analytics providers.
Marketing platforms.

SmileAura is not responsible for the content, policies, or practices of third-party websites or services.

Customers should review third-party terms before using their services.

13. Accuracy of Information

We aim to provide accurate and up-to-date information on our website.

However, SmileAura does not guarantee that:

Website information is always error-free.
Product descriptions contain no inaccuracies.
Website availability will always be uninterrupted.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information.

14. Limitation of Liability

To the maximum extent permitted by law, SmileAura shall not be responsible for:

Indirect losses.
Business losses.
Loss of profits.
Loss of data.
Damages caused by misuse of products.

Our liability relating to any purchase shall not exceed the amount paid for the product purchased.

Nothing in these Terms limits any rights you have under applicable consumer protection laws.

15. Indemnification

You agree to protect and hold harmless SmileAura, its owners, employees, suppliers, and partners from claims, damages, losses, or expenses resulting from:

Your misuse of the website.
Your violation of these Terms.
Your violation of applicable laws.

16. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Termination

SmileAura reserves the right to terminate or restrict access to our website or services if a customer:

Violates these Terms.
Engages in fraudulent activity.
Misuses our website or products.

18. Governing Law

These Terms are governed by and interpreted according to the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

19. Contact Information

If you have any questions regarding these Terms, please contact us:

SmileAura

Email:
support@smile-aura.co.uk

Website:
www.smile-aura.co.uk